shipping and delivery
Where is my international shipment?
Packages shipped to international addresses generally take up to 14 business days to arrive. PLEASE BE AWARE, Shipping overseas can take up to 45 business days to arrive. We take no responsibility for custom delays or extra costs. Trust your package is not lost and will be arriving to you soon! If you're still unable to locate the package after the above-mentioned time frame has come and passed, contact us via email and provide us with your name, shipping address, and order number. We'll look into the matter as soon as possible!
My package is missing, what should I do?
If you have not received your order within the timeframe established for shipping or international shipping, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error. If you're unable to locate the package, contact us via email and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!
What should I do if I receive the wrong item(s)?
If you have received an incorrect item contact us via email and provide your name, order number, and which item(s) you are missing. We will make certain the issue is resolved for you! PLEASE NOTE. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How do I return something?
All purchases made through our website are final. We do offer returns for product that is damaged upon arrival, however.
Also, if your wrist wrap breaks within 6months of purchasing it, send it back to us and we will gladly send you a FRESH new wrist wrap!
Should one of those unfortunate incidents occur, please email us to contact our support department, and we'll be glad to help.
*If you are returning items, your return will usually be processed within 2-3 weeks. We’ll send a confirmation email once the return has been completed. Please allow 1-3 business days for refunds to be received once the return has been processed.*
How do I carry Om and Love Wrist Wraps in my retail store?
We are always looking for new stores to stock to. If you are interested or know a store who could be, Please email us with headline "Wholesale" for assistance on this topic!
I have other questions you have not covered in the FAQ section!
If you have any additional questions please email us!